Legal

"Any commercial use of Site content is prohibited without the prior written consent of Crestwood."

Notice of Nondiscrimination and Notice of Availability of Language Assistance Services and Alternate Formats

Crestwood Behavioral Health complies with applicable civil rights laws and does not discriminate on the basis of race, color, national origin, age, sex, religion, ancestry, national origin, ethnic group identification, mental disability, physical disability, medical condition, genetic information, marital status, or sexual orientation (including pregnancy, sexual orientation, and gender identity).

We do not exclude people or treat them less favorably because of race, color, national origin, age, sex, religion, ancestry, national origin, ethnic group identification, mental disability, physical disability, medical condition, genetic information, marital status, or sexual orientation (including pregnancy, sexual orientation, and gender identity).

We provide free aids and services to help you communicate with us. You can ask for interpreters and/or for communications in other languages or formats such as large print or audio. We also provide reasonable modifications for persons with disabilities.

If you need these services, please contact the site administrator who serves as the local Civil Rights Coordinator.

If you believe that we failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can send a complaint to the Crestwood Civil Rights Coordinator:

Crestwood Civil Rights Coordinator, Kelly Wittmeyer
520 Capitol Mall, Suite 800
Sacramento, CA 95814
(916) 520-2263,
Fax: 916-471-2212, 
Email: Kelly.wittmeyer@cbhi.net

If you need help filing a complaint, contact the local site administrator or contact the Crestwood Civil Rights Coordinator Kelly Wittmeyer at (916) 520-2263, fax: 916-471-2212, Kelly.wittmeyer@cbhi.net.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:

Online:  https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
Phone: 1-800-368-1019, 800-537-7697 (TDD)
Mail:    U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

OFFICE OF CIVIL RIGHTS – CALIFORNIA DEPARTMENT OF HEALTH CARE SERVICES

You can also file a civil rights complaint with the California Department of Health Care Services, Office of Civil Rights by phone, in writing, or electronically:

• By phone: Call 916-440-7370. If you cannot speak or hear well, please call 711 (Telecommunications Relay Service).
• In writing: Fill out a complaint form or send a letter to:

Deputy Director, Office of Civil Rights Department of Health Care Services Office of Civil Rights P.O. Box 997413, MS 0009 Sacramento, CA 95899-7413

Complaint forms are available at http://www.dhcs.ca.gov/Pages/Language_Access.aspx

This notice is available at: crestwoodbehavioralhealth.com  Legal, Privacy & Nondiscrimination Notice

 ATTENTION: Free language assistance services and free communications in other formats, such as large print, are available to you. If you need these services, please contact the site Administrator who serves as the local Civil Rights Coordinator or (916) 520-2263, fax: 916-471-2212, Kelly.wittmeyer@cbhi.net.

TAGLINES

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-844-873-6239.

注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-844-873-6239.

CHÚ Ý:  Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn.  Gọi số  1-844-873-6250.

PAUNAWA:  Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad.  Tumawag sa 1-844-873-6239.

주의:  한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-844-873-6239.

ՈՒՇԱԴՐՈՒԹՅՈՒՆ՝ Եթե խոսում եք հայերեն, ապա ձեզ անվճար կարող են տրամադրվել լեզվական աջակցության ծառայություններ: Զանգահարեք 1-844-873-6250.

توجھ: اگر بھ زبان فارسی گفتگو می کنید، تسھیلات زبانی بصورت رایگان برای شما

1-844-873-6239.

ВНИМАНИЕ:  Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода.  Звоните  1-844-873-6250.

注意事項：日本語を話される場合、無料の言語支援をご利用いただけます。1-844-873-6250.

ملحوظة:  إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان.  اتصل برقم

1-844-873-6239.

ਧਿਆਨ ਦਿਓ: ਜੇ ਤੁਸੀਂ ਪੰਜਾਬੀ ਬੋਲਦੇ ਹੋ, ਤਾਂ ਭਾਸ਼ਾ ਵਿੱਚ ਸਹਾਇਤਾ ਸੇਵਾ ਤੁਹਾਡੇ ਲਈ ਮੁਫਤ ਉਪਲਬਧ ਹੈ।

1-844-873-6250.

ប្រយ័ត្ន៖  បើសិនជាអ្នកនិយាយ ភាសាខ្មែរ, សេវាជំនួយផ្នែកភាសា ដោយមិនគិតឈ្នួល គឺអាចមានសំរាប់បំរើអ្នក។  ចូរ ទូរស័ព្ទ 1-844-873-6250.

LUS CEEV: Yog tias koj hais lus Hmoob, cov kev pab txog lus, muaj kev pab dawb rau koj. Hu rau

1-844-873-6239.

ध्यान दें:  यदि आप हिंदी बोलते हैं तो आपके लिए मुफ्त में भाषा सहायता सेवाएं उपलब्ध हैं। 1-844-873-6250.

เรียน:  ถ้าคุณพูดภาษาไทยคุณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี  โทร  1-844-873-6250.

Transparency in Coverage - Machine Readable Files

The information available through the below link is provided in good faith to comply with the Machine-Readable Files (MRF) provision of the Transparency in Coverage Final Rule (TCFR). These files are extensive collections of data to be ingested and read by machines and are not intended for consumer/member use.

https://www.cigna.com/legal/compliance/machine-readable-files

NOTICE OF PRIVACY PRACTICES

This notice describes how medical information about you may be used and disclosed and how you can get access to this information.

Please review it carefully.

If you have any questions about this notice, or if you need further information, please contact the Privacy Officer at (916) 471-2277 or email Compliance@cbhi.net.

WEBSITE PRIVACY POLICY

Crestwood Behavioral Health, Inc. (Crestwood) is sensitive to privacy issues. We respect your right to privacy and feel it is important for you to know how we handle information we receive from you via our website. By using our website, you agree to the terms of this policy. Accordingly, please familiarize yourself with this policy.

In general, you can visit our website without revealing any personal information. We do not track or gather information that could be used to identify individual users, such as a user’s internet protocol (IP) address, internet service provider (ISP), and the like.

When you visit our website, you may choose to provide personal information, such as providing your email address when you submit a question. We use personal information you submit to us via our website to respond to your inquiries. We may also use that information internally, such as to track questions received or concerns raised. We may retain your information, questions or comments for future reference, or we may discard the information after we have reviewed it. We do not sell, rent or license any personal information you provide to us through our website to any third party.

We may share personal information with third party companies that we collaborate with or hire to perform services on our behalf. For example, we may hire companies to host or operate our website and/or related software applications, and we may share information with those companies to the extent necessary for those companies to perform their tasks. Any such service provider must agree to conform to our privacy and security policies, agree not to use the information for any other purpose, and agree to audits of their compliance.

Security

Crestwood has implemented stringent security standards to maintain the security of personal information and other data. These standards include physical, electronic and procedural safeguards to protect and secure the information we collect from you. We follow high protocols and standards to protect personal information submitted to us, but no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Links to other websites

Our website may include links to other websites that are not owned or controlled by Crestwood. Please be aware that Crestwood is not responsible for the privacy practices, content or accuracy of other websites. We encourage you to be cautious when you leave our website and to read the privacy policies of any website that collects your personal information.

Changes to our website privacy policy

We reserve the right to change this Website Privacy Policy at any time without advance notice to our users. Modifications to the policy shall be effective when they are posted on this website, in which case posting shall constitute notice to you. Your continued use of the website following the posting of any modifications on the website constitutes your acceptance and agreement to be bound by such modifications. We encourage you to check the website regularly to see if we have made any modifications to this Policy.

If you have questions regarding our Website Privacy Policy, please contact us at compliance@cbhi.net or at (916) 471-2277.

CALIFORNIA CONSUMER PRIVACY ACT

APPLICANTS AND EMPLOYEES:  Please click here to find out more about what information we collect from job applicants and our employees, and how we use that information

CLIENTS, CONSUMERS AND OTHERS:   Please click here to find out more about what information we collect from our clients and others that is subject to the CCPA.

PERSONAL HEALTH INFORMATION NOT SUBJECT TO CCPA

This notice describes how personal health information about you that is not subject to the CCPA may be used and disclosed.  During the course of providing services and care to you, we gather, create, and retain certain personal information about you that relates to your past, present, or future physical or mental condition, the provision of health care to you, and payment for your health care services.  This information is characterized as your “protected health information.”  This Notice describes how we maintain the confidentiality of such information, and informs you about its possible uses and disclosures.  It also informs you about your rights with respect to your health information.

YOUR HEALTH INFORMATION:

During the course of providing services and care to you, we gather, create, and retain certain personal information about you that identifies who you are and relates to your past, present, or future physical or mental condition, the provision of health care to you, and payment for your health care services.  This personal information is characterized as your “protected health information.”  This Notice of Privacy Practices describes how we maintain the confidentiality of such information, and informs you about its possible uses and disclosures.  It also informs you about your rights with respect to your health information.

WHO WILL FOLLOW THIS NOTICE:

This notice describes our facility’s practices and that of:

• Any health care professional authorized to enter information into your medical record;
• All departments and units of the facility;
• Any member of a volunteer group we allow to help you while you are in the facility
• All employees, staff and other facility personnel; and
• All other facilities owned and/or operated by Crestwood Behavioral Health,

All of these entities, sites and locations follow the terms of this notice.

In addition, these entities, sites and locations may share medical information with each other for treatment, payment or facility operation purposes described in this notice.

OUR PLEDGE REGARDING MEDICAL INFORMATION:

We understand that medical information about you and your health is personal.  We are committed to protecting the privacy of health information about you.  We create a record of the care and services you receive in our facility.  We need this record to provide you with quality care and to comply with certain legal requirements.

This notice applies to all of the records of your care generated by the facility, whether made by facility personnel or your personal doctor.  Your personal doctor may have different policies or notices regarding the doctor’s use and disclosure of your health information created in the doctor’s office or clinic.

This notice explains to you the ways in which we may use and disclose health information about you.  This notice also describes your rights and certain obligations we have regarding the use and disclosure of health information.

We are required by law to:

• Make sure that health information that identifies you is kept private;
• Give you this notice of our legal duties and privacy practices with respect to health information about you; and
• Follow the terms of the notice that is currently in effect

HOW WE MAY USE AND DISCLOSE HEALTH INFORMATION ABOUT YOU

If you are conserved under the Lanterman-Petris-Short Act (LPS Act), California state law places special restrictions on the release of information and records obtained in the course of providing services for mental health and developmental disabilities that in some cases imposes greater restrictions on uses and disclosure of health information than is required by federal law.  In those instances where state law is more stringent, our facility will follow state law.

The following describes different ways that we use and disclose health information about you.  Not every use or disclosure in a category will be listed.  However, all of the ways we are permitted to use and disclose information will fall within one of the categories.

Treatment:  We may use health information about you to provide you with medical and/or mental health treatment or services.  We may disclose health information about you to professionals within the facility who are providing services to you or other facility personnel who are involved in taking care of you at the facility.  For example, different departments and or associates of our facility also may share health information about you in order to coordinate your care.  We may also disclose health information about you to qualified professionals outside the facility, who have medical or psychological responsibility for your care, or to outside services such as pharmacy for prescriptions, an outside laboratory for laboratory tests and x-rays.  When required, we will obtain your authorization before disclosing any of your information.  Only the minimum amount of information required will be revealed during any disclosures.

Payment:    We may use and disclose health information about you so that the treatment and services you receive at this facility may be billed to, and collected from, you, an insurance company, or a third party.  The records and information will be disclosed only to the extent necessary to make the claim for payment.  For example, we may need to provide a health insurer or third party payer information about the care that you received at the facility so that we may be paid or you may be reimbursed for the services we have provided to you.  We may also tell your insurance company about a treatment you are going to receive, to obtain prior approval or to determine if your plan will cover the treatment.  In the event that you request it, we will not disclose your health information to a health insurer or third party payer regarding care paid for out-of-pocket by you or someone else.

Health Care Operations:  We may use and disclose health information about you for operational purposes.  Such disclosures may be made to members of the facility’s medical staff, or to our risk or quality improvement personnel to evaluate the performance of the facility staff, assess the quality of care and outcomes in your case and similar cases, learn how to improve our facility and its services, and determine how to continually improve the quality and effectiveness of the health care we provide.

Appointment Reminders/Treatment Alternatives/Health Related Benefits: We may use and disclose medical information to you to provide appointment reminders, information about treatment options or alternatives or other health related services that may interest you.

Facility Directory:  We may maintain a directory of clients in the facility that contains the client’s name, room number, general condition in general terms (good, fair, poor) that does not communicate specific medical information about you and any religious affiliation.

Business Associates:  We may contract with certain individuals or entities, called “business associates,” to provide services to us.  Examples include data processing, quality assurance, legal, or accounting services.  We may disclose your health information to a business associate, as necessary, to allow the business associate to perform its functions.  We will have a contract with each business associates that obligates it to maintain the confidentiality of your health information.

Sale of Health Information: We do not sell your health information. We may be reimbursed for our expenses when we provide health information to others, but we do not sell your health information to any third parties.

Individuals Involved in Your Care or Payment for Your Care:  We may release medical information about you to the persons you placed on your notification list, or your responsibility party.  These names may include friends or family members who are involved in your medical care or someone who helps pay for your care.  When allowed, we may also tell your family or friends your condition.  In addition, we may disclose the minimum necessary medical information about you to persons assisting in a disaster so that your family can be notified about your condition, status and location.

As Required By Law:      We may use and disclose information about you as required by law.  For example, we may disclose information for judicial and administrative proceedings pursuant to legal authority; to report information related to victims of abuse, neglect or domestic violence; and to assist law enforcement officials in their law enforcement duties as permitted by law.

To Avert a Serious Threat to Health and Safety:  We may use and disclose minimally necessary health information about you when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person. Such information will only be disclosed to the extent permitted by law.

Organ and Tissue Donation:     If you are an organ donor, we may release minimum necessary information about you to organizations that handle organ procurement or organ, eye or tissue transplantation or to an organ donation bank, as necessary to facilitate organ or tissue donation and transplantation.

Military and Veterans:             If you are a member of the armed forces, we may release minimally necessary health information about you as required by military command authorities.

Workers Compensation:        We may release minimally necessary health information about you for workers’ compensation or similar programs.  These programs provide benefits for work-related injuries or illness.  State and/or federal law control the release of such information.

Public Health Risk:  We may disclose medical information about you for public health activities to the extent permitted by law.

These activities generally include the following:

• To prevent or control disease, injury or disability;
• To report births or deaths;
• As necessary to comply with statutory requirements regarding the prevention, investigation or treatment of elder and dependent adult abuse. Only information that is necessary to comply with the reporting law may be released;
• To report reactions to medication or problems with products;
• To notify people of recalls of products they may be using;
• To notify a person who may have been exposed to a disease or may be at risk for contracting or spreading a disease or condition;
• To notify the appropriate government authority if we believe a client has been the victim of domestic violence. We will only make this disclosure if you agree or when required by law.

Health Oversight Activities:  We may disclose health information to a health oversight agency for activities authorized by law.  These oversight activities include, for example, audits, investigations, inspections and licensure.  These activities are necessary for the government to monitor the health care system, government programs and compliance with civil rights laws.

Lawsuits and Disputes:  If you are involved in a lawsuit or a dispute, we may disclose necessary health information about you in response to a court or administrative order.  We may also disclose health information about you in response to a subpoena, discovery request, or other lawful process to the extent permitted by law.

Law Enforcement:  We may release health information about you if asked to do so by a law enforcement official:

• In response to a court order, subpoena, summons or similar process to the extent permitted by law;
• When a warrant of arrest is personally lodged with the facility showing that the person sought is wanted for a serious felony, or a violent felony. The information sought and released must be limited to whether or not the person named in the arrest warrant is presently confined in the facility;
• When a client, who is a criminal defendant and has been committed following a determination that he or she is incompetent to stand trial, has disappeared from the facility;
• About the victim of a crime if, under certain limited circumstances, we are unable to obtain the person’s agreement;
• To report a crime that the facility has probable cause to believe was committed by a client while hospitalized in the facility.

Coroners and Medical Examiners:  We may also release health information about you to a coroner or medical examiner.  This may be necessary for example to identify a deceased person or to determine the cause of death.

National Security and Intelligence Activities:            We may release health information about you to authorized federal officials for intelligence, counterintelligence and other national security activities authorized by law.

Protective Services for the Client and Others:    We may release or disclose health information about you to authorized federal officials so they may provide protection to the Client, other authorized persons or foreign heads of state or conduct special investigations.

Inmates:  If you are an inmate of a correctional institution or under the custody of a law enforcement official, we may release necessary medical information about you to the correctional institution or law enforcement official.  This release would be necessary for:

• This facility to provide you with health care;
• To protect your health and safety or the health and safety of others;
• For the safety and security of the correctional institution.

OTHER USES OF HEALTH INFORMATION WITH WRITTEN AUTHORIZATION: Other uses and disclosures of health information not covered by this notice or the laws that apply to us will be made only with your written authorization.   An authorization is generally required for the following uses or disclosures, except in very limited circumstances: (1) uses or disclosures of psychotherapy notes; (2) uses or disclosures of health information for marketing purposes; and (3) disclosures of health information that constitute its sale.  We have prepared an authorization form for you to use that permits us to use or disclose your health information for the purposes set forth in the form.  You are not required to sign the form as a condition to obtaining treatment or having your care paid for.  If you sign an authorization, you may revoke it at any time by written notice.  We then will not use or disclose your health information, except where we already have relied on your authorization.

YOUR RIGHTS REGARDING YOUR HEALTH INFORMATION:

You have the following rights regarding health information we maintain about you:

Right to Inspect and Copy:  You have the right to inspect and copy health information that may be used to make decisions about your care.  Usually, this includes medical and billing records.  It does not include psychotherapy notes where it is determined that access would bring a substantial risk of adverse consequences to you.  It also does not include more general psychiatric information where it is determined that access is likely to endanger your life or physical safety or the life or physical safety of another person.

To inspect and copy health information that may be used to make decisions about you, you will be asked to submit a written request to the facility administrator.  If you request a copy of the information, we may charge a fee for the costs of labor and supplies, together with postage where you request that the copies be mailed.

We may deny your request to inspect and copy in certain very limited circumstances.  If you are denied access to your health information, you may request that the denial be reviewed.  Another licensed health care professional chosen by the facility will review your request and the denial.  The person conducting the review will not be the person who initially denied your request.  The facility will comply with the outcome of the review.

Right to Amend:  If you feel that any of health information we have about you is incorrect or incomplete, you may ask us to amend the information.  You have the right to request an amendment for as long as the information is kept by or for our facility.  An amendment must take the form of an addendum that supplements the health information.  You have no right to alter your health information by deleting or revising material in your records.

To request an amendment, your request must be made in writing and submitted to the facility administrator.  In addition, you must provide a reason that supports your request.

We may deny your request for an amendment if it is not in writing, or does not include a reason to support the request.  In addition, we may deny your request if you ask us to amend information that:

• Was not created by us, unless the person or entity that created the information is no longer available to make the amendment;
• Is not part of the medical information kept by or for our facility; or
• Is not part of the information which you would be permitted to inspect and copy.

Right to an Accounting of Disclosures:  You have the right to request an “accounting of disclosures”.  This is a list of the disclosures we have made of your health information. We are not required to account for routine disclosures.

To request this list or accounting of disclosures, you must submit your request in writing to the facility administrator.  Your request must state a time period, which may not be longer than six years prior to the time of your request.  Your request should indicate in what form you want the list (for example, on paper, electronically). The first list you request within a 12 month period will be free.  For additional lists, we may charge you for the cost of providing the list.  We will notify you of the cost involved and you may choose to withdraw or modify your request at that time before any costs are incurred.

Right to Request Confidential Communications:  You have the right to request that we communicate with you about your health matters in a certain way or at a certain location.  To request confidential communications, you must make your request in writing to the facility administrator.  We will not ask you the reason for your request.  We will accommodate all reasonable requests.  Your request must specify how or where you wish to be contacted.

Right to a Paper Copy of This Notice:  You have the right to a copy of this notice. You may ask us to give you a copy of this notice at any time.  Even if you have agreed to receive this notice electronically, you are still entitled to a paper copy of this notice.

To request a paper copy of this notice, please make your request in writing to the facility administrator.

Right to Request Restrictions:  Even though all disclosures we make contain the minimum necessary information, you have the right to request a restriction or limitation on the health information we use or disclose about you for treatment, payment or health care operations.  You also have the right to request a limit on the health information we disclose about you to someone who is involved in your care or the payment for your care. Finally, you have the right to request a restriction on the people who are able to obtain the information we disclose.  We are not required to agree to your request, except where you ask us not to disclose information to your medical insurer or third party payer regarding care paid for out-of-pocket by you or someone else.  If we do agree, we will comply with your request unless the information is needed to provide emergency treatment.

To request restrictions, you must make your request in writing to the facility administrator.  In your request, you must tell us (1) what information you want to limit; (2) whether you want to limit our use, disclosure or both; and (3) to whom you want the limits to apply, for example, disclosures to your spouse.

NOTICE OF SECURITY BREACHES:

We will provide you with written notification in the event of a security breach involving your health information.  The notification will describe what happened, the types of information involved, the steps that we are taking to deal with the situation, what you should do to protect yourself against any harmful consequences, and contacts for obtaining further information.

CHANGES TO THIS NOTICE:

We reserve the right to change this notice.  We reserve the right to make the revised or changed notice effective for health information we already have about you, as well as any information we may receive in the future.  We will post a copy of the current notice in our facility.  The notice will contain on the first page, in the top left hand corner, the effective date.  In addition, each time you register at or are admitted to the facility for treatment or health care services, we will offer you a copy of the current notice in effect.

COMPLAINTS:

If you believe your privacy rights have been violated, you may file a complaint with our facility administrator and/or Crestwood’s Corporate Office or with Department of Health and Human Services.  You will not be retaliated against for filing a complaint. You will be asked to complete a Complaint form.

To file a complaint with Crestwood’s Corporate Office, please contact the Privacy Officer at:

Address:                    520 Capitol Mall, Suite 800, Sacramento, CA  95814

Telephone No.:      (916) 471-2277

Email:                       Compliance@cbhi.net